--- title: "Delivery & Returns" date: 2026-07-18 published: 2021-02-20 author: "alexander" --- # Delivery & Returns ## Delivery & Returns Customer Care # Delivery, Returns & Refunds Everything you need to know about how your honey reaches you, and what to do if something isn’t right. Average 3 Day Delivery [Delivery](#delivery) [Returns](#returns) [Refunds](#refunds) [Contact Us](#contact) Delivery ## How your order reaches you We process and pack every order Monday to Friday, between 9am and 3pm. ### Order placed Your order comes straight to us, and enters our packing queue for the next working day. ### Packed, Monday to Friday We process and pack all orders between 9am and 3pm on working days. ### Sent via Royal Mail All parcels are sent via Royal Mail. As soon as your order is on its way, you’ll receive a confirmation email. ### Arrives in 2 to 5 working days Parcels typically arrive within 2 to 5 working days of the dispatch date, around 3 days on average. **Free UK delivery** on 3 or more jars, and on every subscription order. We do not enclose an invoice inside the parcel, as many of our orders are gifts. If your order hasn’t arrived within 7 days, please get in touch with your order number at [email removed] or via our [Contact Form](https://honeybeeandco.uk/contact/). We’ll look into it straight away and make sure your honey gets to you. Returns ## If something isn’t right We want every jar of honey to arrive in perfect condition. If your order arrives damaged or incorrect, or simply isn’t for you, you have 30 days from delivery to return it. 31Days You have 31 days from the date of delivery to get in touch and make your claim. Return requests are reviewed by our team and are not processed automatically. Please include: - Your order number - A brief description of the issue - A photo, if the item is damaged Email us at [email removed] or via our [Contact Form](https://honeybeeandco.uk/contact/), and we’ll replace it or offer a refund, whatever works best for you. Once a return is approved and received, the jar is added back into our stock. **Please note:** as honey is a perishable food item, jars must be unopened and in their original condition to be eligible for a return, unless the product arrived damaged, faulty, or incorrect. The customer is responsible for the return delivery fee unless the item is damaged or incorrect. Good to Know ### What if a lid has loosened in transit? Occasionally, the vibration of transport can loosen a jar’s lid. We hand-pack every order to guard against this, and even if it happens, there is no contamination risk: the wrapper around the jar holds the lid firmly in place throughout the journey. If you do notice a loosened lid, you’re entitled to a 30% refund on that specific jar. Just email a photo of the packaging to [email removed] and we’ll process it straight away. Refunds ## Changed your mind, or not quite right for you? If our honey doesn’t meet your expectations, or you’ve simply changed your mind, you can request a refund within 30 days of receiving your order, as set out in Returns above. Jars must be unopened, and you have 31 days from delivery to get in touch and reclaim your funds. Contact us at [email removed] or via our [Contact Form](https://honeybeeandco.uk/contact/), and let us know the reason for your request. We’re always happy to help. Still Need Help? ## We’re here for you Whatever the question, whether it’s a missing parcel, a damaged jar, or a refund request, get in touch and we’ll sort it quickly. [Go to Contact Form](https://honeybeeandco.uk/contact/) [Email [email removed]](/contact/)