Terms of Sale
Thanks for taking the time to read these Terms and Conditions – which we will refer to as “the Terms”. If you are interested in honey jars or other products from us, reading these Terms is a good idea because they set out the basis for your subscription and any other purchases you might make from us.
These Terms will tell you who we are, how we will provide our products to you, how you and we may change or end the contract, what to do if there is a problem and other important information.
Most importantly, please bear in mind that when you submit your order to us, you will need to check that little box that signifies that your acceptance of these Terms. You will not be able to submit your order unless you do and we will not be able to accept your order unless you submit it to us, which would be a shame. But once you have checked that box, submitted your order and we have accepted your order, there will be a binding contract between us based upon these Terms.
Information About Us and How to Contact Us
We are HONEYBEE COLLECTIVE, trading as HoneyBee&co, a company registered in England and Wales. Our company registration number is 12943182 and our registered office is at 74 Sturton Street, Cambridge, England,CB1 2QA.
You can contact us by writing to us at [email protected] and/or 8 Manchester Grove, E14 3BG, London.
If we have to contact you, we’ll do so by phone or by writing to you at the email address or postal address given when placing your order.
When we use the words “writing” or “written” in these terms, this includes email.
Our Contract with You
Our acceptance of your subscription order (or any other order) will take place when we email you to accept it and at that point there will be a contract between us.
If we can’t accept your order for some reason, we’ll inform you in writing and you won’t be charged for the product. This might be because the product is out of stock or discontinued, because of unexpected limits on our resources, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline specified.
We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your subscription or any other orders.
We deliver to all addresses in the United Kingdom but not Europe as well as any BFPO addresses.
The images of the products (including packaging) on our website are for illustrative purposes only. Although we try to make sure the colours will display as they really are, we can’t guarantee that the display of colours on your device accurately reflects the colour of our products. Your product may vary very slightly from the images you see online.
Some of the products that we sell can be dangerous if not used properly. Please make sure that you know how to use them before purchasing. We won’t accept any allegations of liability for harm that you suffer as a result of using our products improperly or putting them to use for which they were not designed.
If you want to make a change to your order, then please contact us. If it’s possible we’ll let you know about any changes to the price of the product or your subscription (as the case may be), the timing of supply or anything else which would be necessary as a result of your requested change. We’ll then ask you to confirm whether you wish to go ahead with the change. If we can’t make the change or you don’t like the consequences of making the change, you may want to end the contract, in which case, please see the section on ending the contract below.
We may change the product to reflect any changes in relevant laws and regulatory requirements or if we need to implement minor technical adjustments and improvements, for example, to address a safety issue. These changes will not affect your use of the product.
Occasionally, we may make more significant changes to these terms or the product. If we do this we will let you know and you may then contact us to end the contract before the changes take effect and receive a refund for any products paid for but not received.
Your subscription begins when the first payment is received (see ‘Price and Payment’ below). You can find more about the various types of subscriptions and products we offer here.
Subscriptions continue on a rolling basis until cancelled by either party. See below for more on how to do that.
Providing the Products
You can find information on delivery including delivery charges here.
During the order process, we’ll let you know when we will deliver the products to you. We will also let you know during the order process when and how you can end the contract.
We’ll keep sending the goods to you in accordance with your subscription until either you or we end the contract, as set out below.
If our supply of the products is delayed by an event outside our control, then we’ll contact you as soon as possible to let you know. We’ll take steps to minimise the effect of the delay. As long as we do this, we won’t be liable for delays caused by the event. If there is a risk of substantial delay you can contact us to end the contract and receive a refund for any products for which you have paid but not received.
If no one is home to take delivery and the products can’t be posted through your letterbox, our carrier will leave you a note informing you of how to rearrange delivery or collect the products from a local depot.
If you don’t re-arrange delivery or collect your items from a delivery depot they will be returned to us and we’ll contact you for further instructions. Unfortunately, in this situation we will have to charge you any further delivery costs. If, despite our reasonable efforts, we can’t contact you or re-arrange delivery or collection, we may end the contract but you will still owe us any money due under this agreement up to and including the date on which the contract ends. We may charge this to any payment method you have provided during the order process and if the payment doesn’t come through, we will send you an invoice.
We may have to suspend the supply of a product to deal with technical problems, make minor technical changes, or to update the product to reflect changes in relevant laws and regulatory requirements. If so, we’ll contact you in advance to let you know we’ll be suspending supply of the product, unless the problem is urgent or an emergency. We’ll adjust the price you pay so that you do not pay for products while they are suspended. You can contact us to end the contract for a product if we suspend it, or tell you we are going to suspend it for longer than one calendar month. We’ll refund any sums you have paid in advance for the product that covers the period after you end the contract.
If you don’t pay us for your subscription when you’re supposed to and you still haven’t paid within seven days of us reminding you, we will suspend supply of the products until you have paid us. We’ll contact you to let you know we’re suspending supply of the products. We won’t charge you for the products during the period they’re suspended. As well as suspending the products we can also charge you interest on your overdue payments.
How to End the Contract
If you wish to end your subscription, this can be done by logging into ‘My Account’ on Honeybeeandco.uk.
Subscriptions must be cancelled at least 14 days before the next bill is due to be paid (see Price and Payment below). If this notice isn’t given, payment may still be taken and processed as normal for that delivery.
If you are ending a contract for one of the reasons set out below, the contract will end immediately and no further payments will be taken. The reasons are:
– we’ve told you about an upcoming change to the product or these terms that you don’t agree to.
– we’ve told you about an error in the price or description of the product you ordered and you don’t wish to proceed.
– there’s a risk that supply of the products might be significantly delayed because of events outside our control.
– we have suspended supply of the products for technical reasons, or told you we’re going to suspend them for technical reasons, in either case for a period of more than one calendar month; or
– you have a legal right to end the contract because of something we‘ve done wrong.
Under the Consumer Rights Act 2015, you have the right to change your mind about a purchase and cancel it within a specific period of time. You can cancel a subscription and receive a full refund within 14 days following the day upon which you receive the first delivery. Likewise, if you wish to cancel a one-off purchase that you make from us, you must do so within 14 days of receiving delivery. In either case, you must return the product to us sealed and undamaged within 14 days of your cancellation.
Please contact us by email for a label that you can print and fix to the packaging. For products for which return by post would not be appropriate, contact us and we will arrange collection. Opened, used or otherwise damaged products will not be accepted as returns and no refunds will be given in respect of them. Likewise, products that have been sealed for hygiene purposes will not be accepted if you have broken the seal on them.
If you want to end your subscription, you can let us know at any time and your subscription will end with the last delivery for which we have received payment. Just let us know by emailing us at [email protected] Make sure you include your order number – without it we may not be able to cancel your subscription.
We’ll issue any refund you’re due by the method you used for payment. If you are exercising your right to change your mind we might reduce your refund to take into account any reduction in the value of the goods, if this has been caused by you handling them in a way that wouldn’t be allowed in a shop.
We will make any refunds due to you as soon as possible. If you’re exercising your right to change your mind or you are returning faulty products, then your refund will be made within 14 days from when we receive the products back from you.
Our Right to End the Contract
We can end the contract for a product at any time by writing to you if:
– you don’t pay us when you’re supposed to, and you still don’t make payment within seven days of us reminding you;
– you don’t accept delivery of the products within a reasonable time.
– for reasons beyond our control, we are unable to supply the product that you have ordered.
If we end the contract under any of those situations, we will refund any money you have paid in advance for products we haven’t provided yet, but we may charge you reasonable compensation for any cost we incur as a result of your breaking the contract, if that’s what has happened.
We might write to you to let you know that we are going to stop providing the product. We’ll let you know at least one calendar month in advance and will refund any money you’ve paid in advance for products that won’t be provided.
If There Is a Problem with the Product
If you have any questions or complaints about the product, please just let us know. You can write to us at [email protected] and/or 74 Sturton Street, Cambridge, England,CB1 2QA.
Summary of your key legal rights
These legal rights are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.
The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following:
– up to 30 days: if your goods are faulty, then you can get an immediate refund.
– up to six months: if your goods can’t be repaired or replaced, then you’re entitled to a full refund in most cases.
See also Exercising your right to change your mind (Consumer Contracts Regulations 2013).
If you want to exercise your legal rights to reject products, just post them back to us or (if they’re not suitable for posting) allow us to collect them. We’ll pay the costs of postage or collection. Please email us at Buzzco.uk for a return label or to arrange collection.
Price and Payment
The price of the product (which includes VAT) will be shown on the order page when you made your order.
It’s always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We normally check prices before accepting your order to make sure we charge the correct amount. If the product’s correct price at your order date is higher than the price stated, we’ll contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and you should reasonably have known it was an error, we may end the contract, refund you any money you’ve paid and request any goods provided to be returned.
Payment for subscriptions will be taken on a rolling basis unless you cancel your subscription according to these Terms. The frequency upon which we take payment will depend upon which subscription you took out. You must pay for the products before we dispatch them.
Our Responsibility for Loss or Damage Suffered By You
If we fail to stick to these terms, we’re responsible for loss or damage you suffer that is a foreseeable result of us breaking this contract or failing to use reasonable care and skill. We aren’t responsible for any loss or damage that isn’t foreseeable. Loss or damage is foreseeable if it’s obvious or we both knew it might happen.
We will not accept liability for harm that you suffer as a result of using our products improperly or for purposes for which they were not designed.
We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we are not liable to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
Nothing in these Terms should be interpreted so as to imply that we exclude or limit liability for:
death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors;
for fraud or fraudulent misrepresentation;
for defective products under the Consumer Protection Act 1987; or
for breach of your legal rights in relation to the products (as summarised in the box above).
Other Important Terms
We may transfer our rights and obligations under these terms to another organisation. If this happens, we’ll be in touch to let you know. If you’re unhappy with the transfer, you can always terminate your subscription as provided for above.
This contract is between you and us. Nobody else has any rights to enforce any of its terms.
Each of the paragraphs of these terms operates separately. If any court (or other relevant authority) decides that any of them aren’t legal, the remaining paragraphs will remain in full force and effect.
If we don’t insist immediately that you do something required under these terms, or if we delay in taking steps against you if you break the contract, that won’t mean that you do not have to do those things and it will not prevent us taking steps against you at a later date should we choose to do so. For example, if you miss a payment and we don’t chase you but we continue to provide the products, we can still require you to make the missing payment at a later date.
These Terms are governed by the law of England and Wales and you can bring legal proceedings in respect of the products in the English and Welsh courts, as can we.