About Us

We are Honeybee Collective Ltd, trading as HoneyBee & Co., a company registered in England and Wales. Our company registration number is 12943182 and our registered office is at 4 The Pavilion, Lily’s Walk, High Wycombe, HP11 2FX, United Kingdom.

You can contact us by emailing [email protected] or writing to us at the address above.

If we need to contact you, we will do so by phone or by writing to you at the email address or postal address you provided when placing your order. When we use the words “writing” or “written” in these Terms, this includes email.

Our Contract with You

When you submit your order, you will need to confirm that you accept these Terms. You will not be able to submit your order without doing so. Once you have confirmed, submitted your order, and we have accepted it, there will be a binding contract between us.

Our acceptance of your order takes place when we email you to confirm it. If we are unable to accept your order, we will inform you in writing and you will not be charged. This may happen because the product is out of stock, because of limits on our resources, because we have identified an error in the price or description, or because we are unable to meet a delivery deadline.

We will assign an order number to your order and tell you what it is when we accept it. Please quote this number whenever you contact us about your order.

Where We Deliver

We deliver to all addresses in the United Kingdom, including BFPO addresses.

If you are based outside the UK and would like to place an order before international shipping launches, please email [email protected].

Delivery times, customs duties, and shipping charges for international orders will vary by destination. Full details will be displayed at checkout once international shipping is live.

Our Products

The images of the products (including packaging) on our website are for illustrative purposes only. Although we make every effort to display colours accurately, we cannot guarantee that the display on your device reflects the exact colour of the product. Your product may vary very slightly from the images on the website.

Making Changes

If you wish to make a change to your order, please contact us. We will let you know if the change is possible and inform you of any changes to the price, timing, or other details. We will then ask you to confirm whether you wish to proceed.

If we cannot make the change or you do not wish to proceed, you may end the contract (see Returns and Refunds below).

We may change a product to reflect changes in relevant laws and regulatory requirements, or to implement minor technical adjustments. These changes will not affect your use of the product.

If we make a more significant change to these Terms or to a product, we will notify you and you may contact us to end the contract before the changes take effect. You will receive a refund for any products paid for but not received.

Your Subscription

Your subscription begins when the first payment is received. Subscriptions continue on a rolling basis until cancelled by either party.

You can find details of the subscription options we offer at honeybeeandco.uk/honey-subscription/.

We will continue to send products in accordance with your subscription until the contract is ended.

Delivery

We process and pack all orders Monday to Friday between 9am and 3pm. All UK parcels are sent via Royal Mail and typically arrive within 2 to 5 working days from the dispatch date.

For orders of fewer than 3 jars, a delivery charge applies at checkout.

If no one is available to accept delivery and the products cannot be posted through your letterbox, the carrier will leave a notification explaining how to rearrange delivery or collect from a local depot.

If you do not rearrange delivery or collect from the depot, the products will be returned to us. We will contact you for further instructions. In this situation, we may need to charge you for further delivery costs.

If our supply of the products is delayed by an event outside our control, we will contact you as soon as possible and take steps to minimise the delay. If there is a risk of substantial delay, you may contact us to end the contract and receive a refund for any products paid for but not received.

Returns and Refunds

Contact us at [email protected] and we will provide a prepaid return label.

Products must be returned unopened and in their original condition. As honey is a perishable food item, we are unable to accept returns of opened or used products unless the item is damaged, faulty, or incorrect.

If your order arrives damaged or incorrect, please email us within 7 days of receiving it with your order number, a description of the issue, and a photo if possible. We will replace the item or provide a full refund.

Under the Consumer Rights Act 2015, you have the right to change your mind about a purchase within 14 days of receiving delivery. We extend this to 30 days. You must return the product sealed and undamaged within 30 days of receiving delivery.

Refunds will be issued to the original payment method within 14 days of us receiving the returned product. We may reduce a refund to reflect any reduction in the value of goods caused by handling beyond what is necessary to establish the nature, characteristics, and functioning of the product.

Ending Your Subscription

You may cancel your subscription at any time by logging into your account at honeybeeandco.uk/account/ or by emailing us with your order number.

Cancellations must be made at least 14 days before the next scheduled payment date. If this notice is not given, the next payment may still be processed as normal.

The contract will end immediately and no further payments will be taken if:

• We have told you about an upcoming change to the product or these Terms that you do not agree to
• We have told you about an error in the price or description of the product and you do not wish to proceed
• There is a risk that supply might be significantly delayed because of events outside our control
• We have suspended supply for technical reasons for more than one calendar month
• You have a legal right to end the contract because of something we have done wrong

Our Right to End the Contract

We may end the contract at any time by writing to you if:

• You do not pay when you are supposed to, and you still have not paid within 7 days of a reminder
• You do not accept delivery within a reasonable time
• We are unable to supply the product for reasons beyond our control

If we end the contract, we will refund any money paid in advance for products not yet provided. We may charge reasonable compensation for any costs we incur as a result of your breaking the contract.

We may stop providing a product by giving you at least one calendar month’s notice. We will refund any money paid in advance for products that will not be provided.

Price and Payment

The price of the product (including VAT) will be shown on the order page at the time of your order.

If we discover an error in pricing, we will contact you before accepting your order. If we have already accepted and processed an order where a pricing error is obvious and you should reasonably have known it was an error, we may end the contract, refund your payment, and request the return of any goods provided.

Payment for subscriptions is taken on a rolling basis unless you cancel. The frequency of payment depends on the subscription you selected. You must pay for products before we dispatch them.

If you do not pay for your subscription when due and have not paid within 7 days of a reminder, we will suspend supply until payment is received. We will not charge you for products during the suspension period.

Our Responsibility for Loss or Damage

If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of contract or failure to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable.

We supply products for domestic and private use only. If you use products for any commercial, business, or resale purpose, we are not liable for any loss of profit, loss of business, business interruption, or loss of business opportunity.

Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, defective products under the Consumer Protection Act 1987, or breach of your legal rights in relation to the products.

Your Legal Rights

Under the Consumer Rights Act 2015, goods must be as described, fit for purpose, and of satisfactory quality. During the expected lifespan of your product, your legal rights entitle you to:

• Up to 30 days: if your goods are faulty, you can get an immediate refund
• Up to 6 months: if your goods cannot be repaired or replaced, you are entitled to a full refund in most cases

For detailed information, visit the Citizens Advice website at citizensadvice.org.uk or call 03454 04 05 06.

Other Important Terms

We will use your personal information in accordance with our Privacy Policy.

We may transfer our rights and obligations under these Terms to another organisation. If this happens, we will notify you. If you are unhappy with the transfer, you may cancel your subscription.

This contract is between you and us. No other person has any rights to enforce any of its terms.

Each paragraph of these Terms operates separately. If any court or authority decides that any of them is unlawful, the remaining paragraphs remain in full force and effect.

If we do not insist immediately that you do something required under these Terms, or if we delay taking steps against you for a breach, that does not mean you do not have to do those things, and it does not prevent us from taking steps at a later date.

These Terms are governed by the law of England and Wales. You may bring legal proceedings in the English and Welsh courts.