Your Questions, Answered

是的。我们出售的每一罐蜂蜜都是未经消毒的原蜜。我们的蜂蜜是冷提取的，从未在蜂巢温度（40°C 左右）以上加热过。这就保留了蜂蜜中的天然酶、花粉和抗氧化剂，使生蜂蜜在营养上有别于大多数超市货架上的加热、超滤蜂蜜。.

Both. Our Wildflower, Soft Set, and Heather honeys are British, sourced from our SALSA-certified British honey supplier. Our Acacia, Sunflower, and Linden honeys come from our family's apiaries in Transylvania, Romania, where the Nistor family has kept bees for six generations.

Every honey is single-origin and traceable to a specific named region. We never blend honeys from multiple countries, which is the standard practice for most large brands.

Yes. We work directly with ethical beekeepers across Britain and our family in Romania, support bee-friendly habitats, and use eco-conscious packaging. Our jars are recyclable glass and we are very close to fully plastic-free packaging.

Our British honey supplier holds SALSA Certification, a nationally recognised food safety standard overseen by the Institute of Food Science and Technology. This means every British jar meets rigorous safety and quality requirements that go beyond minimum regulatory standards.

Raw honey is mostly natural sugars, fructose and glucose, with smaller amounts of sucrose and maltose. Beyond the sugars, every jar contains trace minerals, vitamins, organic acids, antioxidant compounds, and crucially the enzymes the bees produce inside the hive.

It is the enzymes and antioxidants that make raw honey distinct. When honey is heated above 40°C, those enzymes are permanently destroyed. We never pasteurise.

No. We never add sugar, corn syrup, fructose syrup, or any other sweetener to our honey. All sweetness comes naturally from the nectar the bees collect.

This matters more than it sounds. In March 2023, the European Commission's Joint Research Centre tested 320 batches of honey arriving at EU borders and flagged 46 percent as suspected of being adulterated with sugar syrups. Our supply chain is short, traceable, and tested. There is no incentive and no opportunity for adulteration.

Our raw honeys typically contain between 15 and 19 percent moisture. This range is the sweet spot for honey: low enough to prevent fermentation, high enough to remain pourable and flavourful.

Many mass-produced honeys contain considerably more water, which is usually a sign that the honey has been over-diluted or harvested too early before the bees have finished evaporating the nectar properly.

Raw honey is safe for healthy older children and adults when consumed in moderation. Two important caveats apply.

First, raw honey should never be given to babies under 12 months because of the risk of infant botulism. This applies to all raw honey, not only ours.

Second, raw honey should not be heated above approximately 40°C if you want to preserve its natural enzymes and antioxidants. You can still cook with it, but consider that high heat changes the nutritional profile.

我们的蜂蜜适合素食者食用。由于蜂蜜是蜜蜂生产的动物产品，因此它不是素食主义者的食品。有些素食主义者选择食用来自小型道德养蜂场的蜂蜜，有些则不。我们尊重这两种立场。.

Standard UK delivery typically arrives within 2 至 5 个工作日 from the dispatch date. Once your order is on its way, you will receive a confirmation email with tracking details.

We process and pack orders Monday to Friday between 9am and 3pm. Orders placed outside these hours, or over the weekend, are dispatched on the next working day.

Free UK delivery is automatic on orders of three or more jars and on every 订阅费 order regardless of quantity.

For one or two jars, standard UK delivery is calculated at checkout based on your basket. The exact cost is displayed before you complete your order.

We currently ship to UK addresses only via Royal Mail. International shipping is not available at this time.

If you would like us to consider shipping to your country in the future, please email us at [email protected]. We track requests and use them to plan future expansion.

If your order has not arrived within seven days of dispatch, please contact us with your order number at [email protected] or via our contact form.

We will investigate immediately with Royal Mail and either resend your order or issue a full refund. You should not have to chase your honey, and we treat missing parcels as our problem to solve.

Every jar is packed in recyclable glass with eco-conscious cushioning materials inside a recyclable cardboard outer. We are very close to achieving fully plastic-free packaging.

Honey is heavy and glass is fragile. We pack defensively, which is why breakages in transit are rare. When they do happen, we replace the jar at no cost to you.

电子邮件 [email protected] within seven days of receiving the order and include:

• Your order number
• A brief description of the damage
• A photo of the damaged jar (this helps us with the courier claim)

We will replace the jar or issue a refund, whichever you prefer. You do not need to return the damaged jar; please dispose of it safely at home.

Honey is a perishable food product, so we cannot accept returns of opened jars under any circumstances. Unopened jars in their original condition may be returned within 14 days of receipt for a refund or replacement. Please contact us first before sending anything back.

If you received the wrong honey or the wrong quantity, email [email protected] within seven days of receiving the order. We will send the correct product immediately and arrange the return of the incorrect item at our cost.

If the product is damaged, faulty, or we sent the wrong item, we cover return postage. If you are returning an unopened jar because you changed your mind, the return postage is paid by you.

We recommend using a tracked service for any return so it can be located if it goes missing in transit.

Once we receive your return or confirm a damaged-jar claim, we issue refunds within three to five working days. The refund is processed back to your original payment method. Bank processing times can add a further three to five working days before the funds appear in your account.

Choose your honey, set your delivery frequency, and save 20 percent on every order automatically. Every subscription order ships with free UK delivery, regardless of quantity.

Subscribers also receive early access to seasonal and limited harvests before they go on general sale. Browse the available options on our subscription page.

You are charged for your first order at checkout. After that, you are charged automatically on the same date each delivery period. So a monthly subscription started on the 12th charges and ships on the 12th of every following month.

You receive an email reminder a few days before each renewal so there are no surprises.

Yes, at any time and without penalty. Sign in to your account, go to Subscriptions, and pause, cancel, or restart with one click. Pauses can run for as long as you need; cancellation is permanent but you can always start a new subscription later.

Yes. From the Subscriptions area in your account you can switch the honey variety, change delivery frequency, update quantity, or change the delivery address. Changes take effect on your next renewal.

You can either order extra one-off jars from the 购物 or speed up your subscription by changing the frequency. If you find you regularly run out before the renewal date, shortening the cycle by a week or two usually solves it.

Three reasons. First, you save 20 percent on every order, which adds up over a year. Second, every subscription order ships free regardless of quantity, so the smaller orders that would normally cost delivery do not. Third, you get first access to limited harvests like our annual single-harvest Heather honey, which sometimes sells out before reaching general listing.

You can cancel any time, so there is no real lock-in. The only commitment is to yourself, that you will keep raw honey in the kitchen.

NHS staff receive a 15 percent lifetime discount on every order. To activate it, sign up to our newsletter using your NHS email address. We automatically detect NHS email domains and send you the NHS15 code.

The discount has no minimum spend and no expiry. Use it as often as you like for as long as you have the email address. Read more on the NHS Discount page.

Holders of a valid Blue Light Card receive a 15 percent discount on every order. Visit the Blue Light Card page on our site to claim the code.

This applies to emergency services, NHS staff, social care workers, and the armed forces. As with the NHS discount, there is no minimum spend.

Sign up to our newsletter and we send you a NEWSLETTER10 code worth 10 percent off your first order. The signup form appears as a popup on first visit and is also available in the footer of every page.

The newsletter code is one-use per customer. After your first order, the NHS or Blue Light Card discount becomes the better choice if you qualify.

No. Only one discount code can be applied per order. The code that gives the largest saving is usually the best to use.

Discount codes also do not stack with subscription pricing. Subscription orders already receive 20 percent off automatically, which is more than any of our codes give.

Yes. For corporate gifting, wholesale, or bulk orders we offer tiered pricing based on quantity. Visit our 企业馈赠页面 or email [email protected] with your requirements and we will send a quote within one working day.

Crystallisation is a natural process and a sign of authentic raw honey. As honey cools or sits, the glucose component naturally separates and forms small crystals. The honey is not spoiled and is perfectly safe to eat.

Different honeys crystallise at different rates. Sunflower and Soft Set honeys crystallise quickly. Acacia and Linden stay liquid for many months. Heather has a unique gel-like consistency and is the slowest to crystallise of all.

If supermarket honey never crystallises, it is usually because it has been ultra-filtered, pasteurised, or both. Treat permanent liquidity as a warning sign rather than a quality indicator.

Place the closed jar in a bowl of warm water (not boiling, which destroys the enzymes). Let it sit for 10 to 15 minutes, stirring occasionally once the lid loosens. The crystals dissolve and the honey returns to a liquid state.

You can also leave the jar somewhere consistently warm, like on top of a radiator or in an airing cupboard, for a few hours. Avoid the microwave, which can heat unevenly and damage the enzymes that make raw honey worth buying.

Properly stored, raw honey effectively keeps indefinitely. Honey recovered from sealed pots in Ancient Egyptian tombs has been found still edible after thousands of years. The high sugar content and low water activity make it inhospitable to bacteria.

That said, every jar carries a best-before date for legal reasons in the UK. The flavour is at its peak within 18 to 24 months of harvest. After that the honey may crystallise and the flavour may mellow, but it remains safe to eat far beyond the printed date.

No, never refrigerate honey. Cold temperatures accelerate crystallisation, making the honey thick and difficult to use. Honey is happiest at room temperature, somewhere between 18 and 22°C, in a cupboard away from direct sunlight. The jar lid kept tightly closed prevents moisture absorption.

Yes. Honey is wonderful in baking, marinades, dressings, and sauces. Worth knowing: heating raw honey above 40°C destroys the enzymes that make it nutritionally distinct. So while it tastes excellent in baked goods, the heated honey is no longer "raw" in the strictest sense.

For maximum flavour and nutritional benefit, drizzle raw honey over finished dishes after cooking, or stir into warm (not hot) drinks. Use a less expensive honey for baking and reserve your premium varieties for raw use.

You receive a dispatch email with a Royal Mail tracking link the moment your order leaves us. You can also sign in to your account at any time to see the status of every order, current and past.

Tracking typically updates within a few hours of dispatch. If your tracking shows no movement after 24 hours, it usually means Royal Mail has the parcel but has not yet scanned it into the system. Contact us if it persists.

We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, Klarna for spread payments, and Stripe Link.

All payments are processed via secure encrypted gateways. We never see or store your full card details.

Yes. The entire site is served over HTTPS with TLS encryption. Card payments are processed by Stripe and PayPal, both of which are PCI-DSS Level 1 certified, the highest level of payment security available.

We never store your full card number on our systems. We hold only the last four digits for reference, which is the same standard your bank uses on statements.

Email is the fastest route. Send any question to [email protected] and we typically reply within one working day, often within a few hours.

You can also use the form on our contact page. For partnership, press, or wholesale enquiries, please mention so in the subject line.